Shipping policy

Shipping Policy

We aim to dispatch all orders as quickly as possible.

Processing Time

Orders are processed within 2–4 business days.
During launches or high-volume periods, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (Australia)

Orders are shipped via Australia Post.
Delivery times typically range between 2–8 business days, depending on your location.

Shipping costs are calculated at checkout.

International Shipping

We ship internationally via Australia Post.
Delivery timeframes vary depending on destination and customs processing.

International customers are responsible for any customs duties, taxes, or import fees that may apply.

Delays

Once your order has been dispatched, we are not responsible for delays caused by Australia Post or customs processing. If your parcel is significantly delayed, please contact us and we will assist where possible.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders sent to incorrectly provided addresses.

If you have any questions regarding shipping, please contact: hello@jodiedukes.com.