Refund policy

Returns, Refunds & Pre-Order Policy

At JD The Label, we comply with the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the ACL.

Faulty, Damaged or Incorrect Items

You may be entitled to a remedy if your item is faulty, damaged, not as described, does not meet applicable consumer guarantees, or if you receive the wrong item or an incorrect size due to our error.

If an item has a major problem, you are entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

For a minor problem, we may choose to provide an appropriate remedy, such as a repair or replacement.

If there is an issue with your order, please contact hello@jodiedukes.com as soon as reasonably possible after discovering the issue. Please include your order number and photos where applicable so we can assist you.

Change of Mind & Incorrect Size Selection

Please choose carefully before placing your order.

We do not offer returns, refunds or exchanges for change of mind, including where you select the incorrect size and the item supplied matches the size shown on your order confirmation.

Please review the product description and relevant size guide carefully before purchasing.

This does not affect your rights under the Australian Consumer Law where an item is faulty, not as described or otherwise fails to meet a consumer guarantee.

Pre-Orders

Items marked as PRE-ORDER are not available for immediate dispatch.

The estimated dispatch timeframe will be displayed on the relevant product page at the time of purchase. Please ensure you are comfortable with this timeframe before placing your order.

Production and dispatch timeframes provided for pre-order items are estimates and may occasionally be affected by circumstances outside our reasonable control. If there is a significant delay or we are unable to fulfil your order within a reasonable timeframe, we will contact you with the options available to you.

Payment for pre-order items is taken at the time your order is placed.

Please choose your size carefully when purchasing a pre-order item. We do not offer refunds or exchanges for change of mind or incorrect size selection where the item supplied matches your order.

Your rights under the Australian Consumer Law continue to apply to all pre-order purchases.

Orders Containing Pre-Order & In-Stock Items

If your order contains both pre-order and in-stock items, your order will generally be dispatched together once all items are available.

If you would like an in-stock item shipped separately, please contact us. Additional postage charges may apply.

Return Condition

Where a return has been approved and is not related to a fault or consumer guarantee claim, the item must be unworn, unwashed and in its original condition.

These requirements do not limit your rights under the Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

Return Shipping

Where an item is faulty, incorrect, or we have made an error with your order, JD The Label will cover reasonable return postage costs where required under the Australian Consumer Law.

For any other return specifically approved by us, return postage costs are the responsibility of the customer.

Contact Us

For questions or concerns regarding an order, return or pre-order, please contact:

JD The Label
Email: hello@jodiedukes.com

Please include your order number in your email so we can assist you as quickly as possible.